Remote Global Tech Support Consultant - VPS & Trading

Supportyourapp; Tandil; Remote; ARS 77,396,000 - 123,833,000; Full time

Benefits offered by this job

Remote work

International environment

Compensation in USD

Referral bonuses

Flexible workload balance

Health policy

Professional development

Trust-based culture

Job summary

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies and delivering support in 60 languages. We are hiring a Technical Support Consultant to join our remote, multinational team and help clients succeed from a home office.

You will handle emails and chats with customers, build strong relationships, stay current with tools, and collaborate with developers and cross-functional teams to ensure secure, high-quality support and customer happiness.

Qualifications

• Fluent English with a C1 level.
• Experience in a technical support role.
• Experience with VPS setup and management.
• Strong knowledge of Windows Server administration.
• Familiarity with TradingView, TradeStation, NinjaTrader.

Responsibilities

• Deliver outstanding technical support via emails and chats.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English C1

Technical support experience

VPS setup

Windows Server administration

Trading platforms knowledge

Analytical thinking

Proactive attitude

Stable internet

Tools

VPS management

Windows Server

TradingView

TradeStation

NinjaTrader

Job description

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies and delivering support in 60 languages. We are hiring a Technical Support Consultant to join our remote, multinational team and help clients succeed from a home office.

You will handle emails and chats with customers, build strong relationships, stay current with tools, and collaborate with developers and cross-functional teams to ensure secure, high-quality support and customer happiness.