Remote Technical Support Specialist: VPS & Trading

Palo Alto Networks, Inc.

Tandil

Remote

ARS 92,724,000 - 139,086,000

Full time

5 days ago

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Benefits offered by this job

Remote work

USD compensation

International environment

Referral rewards

Job summary

SupportYourApp, a global Intelligent Support-as-a-Service leader, is seeking a Technical Support Consultant to work remotely for clients worldwide. You will provide technical support via email and chat, build lasting customer relationships, and stay updated with the latest tools and technology in collaboration with cross-functional teams.

Ideal candidates have excellent English (C1), experience in technical support, VPS setup and management, Windows Server administration, and familiarity with

Qualifications

Excellent English communication skills (C1).
Experience in a technical support role.
Experience with VPS setup and management.
Strong understanding of Windows Server administration.
Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader.

Responsibilities

Deliver outstanding technical support via emails and chats.
Build strong and lasting customer relationships.
Keep up with evolving tools and technology.
Handle sensitive customer data with care and security.
Apply the latest and greatest customer happiness practices.
Maintain deep understanding of client solutions and meet KPI.
Communicate with developers and cross-functional specialists.

Skills

Technical support

VPS setup

Windows Server

Trading platforms

English (C1)

Job description

Ideal candidates have excellent English (C1), experience in technical support, VPS setup and management, Windows Server administration, and familiarity with

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