Remote SaaS Solutions Engineer: VPS & Trading Support
Codekeeper
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Benefits offered by this job
Job summary
SupportYourApp is a global Intelligent Support-as-a-Service leader, delivering technical support for top-tier tech brands. We operate across 60 languages and 30+ countries, offering a dynamic, multicultural environment.
Join as a Technical Support Consultant to handle email and chat support, build customer relationships, and stay current with tools like VPS, Windows Server, and trading platforms. This remote, international role offers USD compensation and a culture that values autonomy and
Qualifications
- Excellent English communication at C1 level.
- Experience in a technical support role.
- Experience with VPS setup and management.
- Strong understanding of Windows Server administration.
- Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader.
Responsibilities
- Deliver outstanding technical support via emails and chats.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply the latest customer happiness practices.
- Maintain deep understanding of client solutions and meet KPI.
- Communicate with developers and cross-functional specialists.
Skills
Tools
Job description
SupportYourApp is a global Intelligent Support-as-a-Service leader, delivering technical support for top-tier tech brands. We operate across 60 languages and 30+ countries, offering a dynamic, multicultural environment.
Join as a Technical Support Consultant to handle email and chat support, build customer relationships, and stay current with tools like VPS, Windows Server, and trading platforms. This remote, international role offers USD compensation and a culture that values autonomy and
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