Remote Technical Support Specialist - SaaS Platform

Interlaced; La Pampa; Remote; ARS 77,425,000 - 108,394,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Onboarding & training

Supportive team

Growth opportunities

Job summary

Interlaced is seeking a Technical Support Representative for a 100% remote position serving contractors in the US market. The role combines customer service with technical problem-solving and platform expertise to deliver an outstanding customer experience.

The ideal candidate has 2+ years in customer-facing roles, is fluent in English, and can conduct platform demos and onboarding sessions. This remote opportunity offers growth and ongoing training within a supportive team.

Qualifications

• 2+ years in customer service, technical support, or a similar role.
• Full professional fluency in English (speaking and writing).
• Experience with software platforms, SaaS products, CRM systems, or other tech tools.
• Experience delivering platform demonstrations, onboarding sessions, or customer training.

Responsibilities

• Handle inbound customer calls and provide professional, timely, solution‑oriented support.
• Troubleshoot platform functionality, account setup, document uploads, permittings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to resolve issues.
• Conduct platform demonstrations and walkthroughs to introduce key features and usage.
• Investigate problems by analyzing information, identify root causes, determine best action.
• Take ownership from first contact through resolution, escalating complex cases when needed.
• Follow up with customers to confirm solutions are working and ensure a positive experience.

Skills

Analytical thinking

English fluency

Customer service

Problem solving

Tools

GoHighLevel

HubSpot

CRM systems

Job description

Interlaced is seeking a Technical Support Representative for a 100% remote position serving contractors in the US market. The role combines customer service with technical problem-solving and platform expertise to deliver an outstanding customer experience.

The ideal candidate has 2+ years in customer-facing roles, is fluent in English, and can conduct platform demos and onboarding sessions. This remote opportunity offers growth and ongoing training within a supportive team.