Remote SaaS Technical Support Specialist | Platform Expert

Accenture PLC; Rosario; Remote; ARS 25,414,000 - 42,357,000; Full time

Job summary

Accenture PLC is seeking a Technical Support Representative for a 100% remote role serving a US-based SaaS platform. You will assist contractors with platform navigation, troubleshoot issues, and demonstrate features to drive adoption.

The ideal candidate thrives in a fast-paced, customer-centric environment, excels at diagnosing root causes, and communicates clearly with users of varying technical levels. Remote-friendly, LATAM-based candidates are encouraged to apply.

Qualifications

• Experience in SaaS or tech support.
• Ability to diagnose issues and propose solutions.
• Excellent written and verbal communication.

Responsibilities

• Handle inbound calls and provide professional, timely, and solution-oriented support.
• Troubleshoot platform functionality, account setup, document uploads, and general usage.
• Guide customers through features and workflows with step-by-step demonstrations.
• Investigate problems by analyzing information and identifying root causes.
• Take ownership from initial contact to resolution and follow up with customers.

Skills

Customer support

Troubleshooting

Communication skills

Analytical mindset

Tools

CRM software

Ticketing systems

Job description

Accenture PLC is seeking a Technical Support Representative for a 100% remote role serving a US-based SaaS platform. You will assist contractors with platform navigation, troubleshoot issues, and demonstrate features to drive adoption.

The ideal candidate thrives in a fast-paced, customer-centric environment, excels at diagnosing root causes, and communicates clearly with users of varying technical levels. Remote-friendly, LATAM-based candidates are encouraged to apply.