Remote Technical Support Pro - SaaS Platform Expert

Coinscapture

La Pampa

Remote

ARS 76,867,000 - 122,988,000

Full time

3 days ago

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Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and training

Professional growth opportunities

Supportive team culture

Job summary

Coinscapture is seeking a Technical Support Representative to join a fast-growing SaaS team. This remote, phone-based role focuses on helping licensed contractors navigate the platform, file permits, manage accounts, and troubleshoot issues with software functionality.

The ideal candidate brings 2+ years in customer service or tech support, is fluent in English, and can deliver platform demos. Strong analytical skills and a proactive, ownership-driven mindset are essential for success in this

Qualifications

2+ years in customer service, technical support, or similar role.
Full professional fluency in English, written and spoken.
Experience with software platforms, SaaS products, or CRM systems.
Experience delivering live platform demos or onboarding sessions.
Strong analytical and problem-solving skills with root-cause analysis.
Proactive, ownership-driven attitude and excellent attention to detail.

Responsibilities

Handle inbound customer calls with professional, timely, and solution-oriented support.
Troubleshoot issues related to platform functionality, account setup, document uploads, and general software usage.
Guide customers step-by-step through platform features and workflows to enable independent resolution.
Conduct platform demonstrations and walkthroughs to explain key features.
Investigate problems by analyzing information, identify root causes, and determine actions.
Take ownership from initial contact to resolution and escalate when needed.
Follow up to ensure solutions work and customer satisfaction is maintained.