Senior SaaS Tech Support Pro — Remote & Platform Demos

Scale Up Recruiting Partners; Rosario; Remote; ARS 90,873,000 - 136,310,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Structured onboarding

Growth opportunities

Product training

Job summary

Scale Up Recruiting Partners, a remote-friendly SaaS-focused company, seeks a Technical Support Representative to assist contractors and navigate our platform. You will troubleshoot issues, guide users through workflows, and deliver live demonstrations to help customers maximize product value.

The role emphasizes ownership, clear communication, and the ability to explain technical concepts to users with varying tech knowledge. Remote work with flexible scheduling is offered.

Qualifications

• 2+ years in customer service, technical support, or a similar role.
• Fluent English, both spoken and written.
• Experience supporting software platforms / SaaS / CRM systems.
• Experience delivering platform demos or customer training.
• Strong analytical and problem-solving skills.

Responsibilities

• Handle inbound calls and provide professional, timely support.
• Troubleshoot platform issues and guide customers through workflows.
• Conduct platform demonstrations and walkthroughs for customers.
• Investigate issues and determine root causes.
• Maintain accurate CRM documentation of interactions and resolutions.

Skills

Customer Service

Tech Support

SaaS

CRM

Platform Demos

Excel

Tools

GoHighLevel

HubSpot

Job description

Scale Up Recruiting Partners, a remote-friendly SaaS-focused company, seeks a Technical Support Representative to assist contractors and navigate our platform. You will troubleshoot issues, guide users through workflows, and deliver live demonstrations to help customers maximize product value.

The role emphasizes ownership, clear communication, and the ability to explain technical concepts to users with varying tech knowledge. Remote work with flexible scheduling is offered.