Remote SaaS Platform Support Specialist

Coinscapture; Rosario; Remote; ARS 61,494,000 - 107,614,000; Full time

Job summary

Coinscapture is seeking a Technical Support Representative for a 100% remote role in the SaaS sector. You will assist construction permitting customers with platform navigation, perform demonstrations, and resolve technical issues, primarily by phone and online channels.

This role calls for strong English communication, analytical thinking, and a proactive, ownership-driven approach. You will diagnose root causes, guide users through workflows, and document interactions in the CRM to deliver a

Qualifications

• At least 2 years of experience in customer service or technical support.
• Full professional fluency in English, both spoken and written.
• Experience with software platforms, SaaS products, CRM systems.
• Experience conducting platform demos, software walkthroughs, or training.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Tech-oriented mindset with willingness to learn new tools.
• Proficiency in Microsoft Excel.
• Strong communication skills and ability to explain technical concepts clearly.
• Proactive ownership when handling customer issues.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.
• Maintain accurate documentation of customer interactions, troubleshooting steps, and resolutions in the CRM.

Skills

Customer service

Technical support

Analytical thinking

Troubleshooting

Communication

Ownership

Attention to detail

Excel

English fluency

Tools

GoHighLevel

HubSpot

CRM platforms

Job description

Coinscapture is seeking a Technical Support Representative for a 100% remote role in the SaaS sector. You will assist construction permitting customers with platform navigation, perform demonstrations, and resolve technical issues, primarily by phone and online channels.

This role calls for strong English communication, analytical thinking, and a proactive, ownership-driven approach. You will diagnose root causes, guide users through workflows, and document interactions in the CRM to deliver a