SaaS Technical Support Specialist - Remote

Coinscapture; Ciudad de Mendoza; Remote; ARS 61,494,000 - 99,928,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and training

Growth opportunities

Job summary

Coinscapture is seeking a Technical Support Representative to provide expert assistance for our SaaS platform, serving contractors and vendors. You will guide customers through workflows, troubleshoot platform issues, and deliver demonstrations to help users maximize value.

The role emphasizes ownership, critical thinking, and clear communication in a remote, fast-paced SaaS environment. A strong foundation in English and CRM tools is essential.

Qualifications

• At least 2 years of experience in customer service, technical support, or similar roles.
• Full professional fluency in English, both spoken and written.
• Experience supporting customers with software platforms, SaaS products, CRM systems, or other technology-based tools.
• Experience conducting platform demos, software walkthroughs, or feature explanations for customers is highly valued.
• Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Skills

English fluency

Analytical thinking

Ownership mindset

Strong communication

Troubleshooting

Tools

HubSpot

GoHighLevel

CRM platforms

Job description

Coinscapture is seeking a Technical Support Representative to provide expert assistance for our SaaS platform, serving contractors and vendors. You will guide customers through workflows, troubleshoot platform issues, and deliver demonstrations to help users maximize value.

The role emphasizes ownership, critical thinking, and clear communication in a remote, fast-paced SaaS environment. A strong foundation in English and CRM tools is essential.