Remote SaaS Platform Support Engineer

Coinscapture; La Pampa; Remote; ARS 64,569,000 - 110,689,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Comprehensive training

Job summary

Coinscapture is seeking a Technical Support Representative for a fully remote role serving US-based construction permitting customers from Latin America. The role combines customer service, technical troubleshooting, and platform expertise to deliver an outstanding experience.

The ideal candidate will have strong English communication, a problem-solving mindset, and the ability to demonstrate platform features and workflows. Experience with CRM tools and SaaS support is highly valued.

Qualifications

• At least 2 years of experience in customer service, technical support, or a similar customer-facing role.
• Full professional fluency in English, both spoken and written.
• Experience supporting software platforms, SaaS products, CRM systems, or other technology-based tools.
• Experience conducting platform demos, software walkthroughs, or feature explanations for customers is highly valued.
• Strong analytical and problem-solving skills, with ability to investigate issues and identify root causes.
• Excellent attention to detail and the ability to handle information accurately.
• A technology-oriented mindset, with curiosity to learn new tools and software.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.
• Strong communication skills and the ability to explain technical concepts clearly.
• A proactive attitude and ownership mindset when handling customer issues.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Skills

Customer service

Technical support

Analytical thinking

Problem solving

English fluency

Excel

Communication

Tools

GoHighLevel

HubSpot

CRM platforms

Job description

Coinscapture is seeking a Technical Support Representative for a fully remote role serving US-based construction permitting customers from Latin America. The role combines customer service, technical troubleshooting, and platform expertise to deliver an outstanding experience.

The ideal candidate will have strong English communication, a problem-solving mindset, and the ability to demonstrate platform features and workflows. Experience with CRM tools and SaaS support is highly valued.