Remote Technical Support Consultant — VPS & Trading

Palo Alto Networks, Inc.; Ciudad de Mendoza; Remote; ARS 84,943,000 - 146,720,000; Full time

Benefits offered by this job

Remote work

International environment

USD compensation

Referral bonuses

Work-life balance

Leadership development

Self-development culture

No time-tracking

Job summary

SupportYourApp is a global Intelligent Support-as-a-Service leader delivering secure customer and technical support across 60 languages in 30+ countries. We are looking for a Technical Support Consultant to thrive in a multicultural, multilingual environment from a home office, joining a team that values People First management and long-lasting cooperation.

The role focuses on VPS setups, Windows Server administration, and trading platforms like TradingView, TradeStation, and NinjaTrader, with

Qualifications

• Excellent English communication skills (at least C1 level).
• Experience in a technical support role.
• Experience with VPS setup and management.
• Strong understanding of Windows Server administration.
• Strong familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps- download and 40 Mbps- upload).

Responsibilities

• Deliver outstanding technical support via emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Skills

English communication

Technical support

VPS setup

Windows Server

Analytical thinking

Proactive attitude

Hardware & connectivity

Tools

TradingView

TradeStation

NinjaTrader

Job description

SupportYourApp is a global Intelligent Support-as-a-Service leader delivering secure customer and technical support across 60 languages in 30+ countries. We are looking for a Technical Support Consultant to thrive in a multicultural, multilingual environment from a home office, joining a team that values People First management and long-lasting cooperation.

The role focuses on VPS setups, Windows Server administration, and trading platforms like TradingView, TradeStation, and NinjaTrader, with