Remote Technical Support Analyst - SaaS Platform Expert
Howard
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Benefits offered by this job
Job summary
Howard is seeking a Technical Support Representative for a 100% remote SaaS platform serving Latin America and US customers. You will assist contractors with platform navigation, handle technical questions, demonstrations, and account management while delivering an outstanding customer experience.
The role emphasizes problem solving, ownership, and clear communication. Required: 2+ years in customer service or tech support, fluent English, experience with SaaS and CRM, and comfort learning new
Qualifications
- 2+ years in customer service or technical support.
- Full professional fluency in English.
- Experience with SaaS platforms and CRM systems.
- Experience delivering platform demos and onboarding.
- Strong analytical and problem-solving skills.
Responsibilities
- Handle inbound calls with professional, timely, and solution-oriented support.
- Troubleshoot platform functionality, account setup, document uploads, permits filings, and general software usage.
- Guide customers through platform features, workflows, and processes to resolve issues.
- Conduct platform demonstrations and walkthroughs to introduce key features.
- Investigate problems by analyzing information, identifying root causes, and determining actions.
- Take ownership of issues from initial contact to resolution; escalate complex cases when needed.
- Follow up with customers to confirm solutions and ensure satisfaction.
- Maintain CRM documentation of interactions and resolutions.
Skills
Tools
Job description
Howard is seeking a Technical Support Representative for a 100% remote SaaS platform serving Latin America and US customers. You will assist contractors with platform navigation, handle technical questions, demonstrations, and account management while delivering an outstanding customer experience.
The role emphasizes problem solving, ownership, and clear communication. Required: 2+ years in customer service or tech support, fluent English, experience with SaaS and CRM, and comfort learning new
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