Remote SaaS Support Engineer | Platform Troubleshooter

Uptalent.Io

Rosario

Remote

ARS 45,437,000 - 63,611,000

Full time

4 days ago

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Job summary

Uptalent.Io is seeking a Technical Support Representative to provide expert assistance for a SaaS platform from a fully remote LATAM base. You will guide contractors through system workflows, troubleshoot account and document-upload issues, and perform live platform demonstrations to customers with varying technical knowledge.

The role emphasizes ownership, analytical problem-solving, and clear communication, with a focus on customer satisfaction and ongoing product feedback to improve the

Qualifications

At least 2 years of experience in customer service or technical support.
Full professional fluency in English.
Experience with software platforms, SaaS products, or CRM.
Experience delivering platform demos and onboarding.
Strong analytical and problem-solving skills.
Excellent attention to detail.
Proficiency in Excel.
Strong communication and ownership.

Responsibilities

Handle inbound calls with professional, timely, solution-oriented support.
Troubleshoot platform functionality and account setup issues.
Guide customers through platform features and workflows.
Conduct platform demonstrations and walkthroughs.
Investigate problems and determine root causes.
Take ownership from contact to resolution and escalate when needed.
Follow up to ensure solutions work and customer satisfaction.

Skills

Customer service

Technical support

Analytical thinking

Communication skills

Excel

Tools

CRM systems

GoHighLevel

HubSpot

Job description

The role emphasizes ownership, analytical problem-solving, and clear communication, with a focus on customer satisfaction and ongoing product feedback to improve the

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