Remote SaaS Technical Support Engineer

Manatal-264; La Pampa; Remote; ARS 45,437,000 - 81,786,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding and training

Career growth opportunities

Job summary

Manatal-264 is seeking a Technical Support Representative for a 100% remote role serving Latin America and supporting customers in the U.S. SaaS platform users will rely on you for technical guidance, walkthroughs, and issue resolution.

You will handle calls, troubleshoot issues, and conduct platform demonstrations to help customers maximize the software. Excellent English and a proactive, ownership-minded mindset are essential.

Qualifications

• 2+ years in customer service, technical support, or similar.
• Fluent English, both written and spoken.
• Experience supporting SaaS platforms and CRM systems.
• Experience delivering platform demos or walkthroughs is valued.

Responsibilities

• Handle inbound calls and provide professional, timely support.
• Troubleshoot platform functionality, account setup, file uploads, and workflows.
• Guide customers through platform features and perform demonstrations.
• Investigate issues, identify root causes, and determine solutions.
• Follow up to ensure solutions work and customer satisfaction.

Skills

Customer service

Technical troubleshooting

Phone-based support

GoHighLevel

HubSpot

English fluency

Tools

CRM systems

Job description

Manatal-264 is seeking a Technical Support Representative for a 100% remote role serving Latin America and supporting customers in the U.S. SaaS platform users will rely on you for technical guidance, walkthroughs, and issue resolution.

You will handle calls, troubleshoot issues, and conduct platform demonstrations to help customers maximize the software. Excellent English and a proactive, ownership-minded mindset are essential.