Remote SaaS Technical Support Specialist

Interlaced; La Pampa; Remote; ARS 63,611,000 - 109,048,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding

Professional growth

Job summary

Interlaced seeks a Technical Support Representative for its 100% remote SaaS platform serving contractors in the U.S. The role combines customer service, technical troubleshooting, and platform expertise to keep projects moving.

The candidate should have 2+ years in support, fluent English, and experience with SaaS/CRM tools. You will perform platform demos, guide users through features, and troubleshoot issues from a remote setup.

Qualifications

• 2+ years in customer service, technical support, or similar role.
• Full professional fluency in English (spoken and written).
• Experience with software platforms, SaaS, CRM systems, or other tech tools.
• Experience conducting platform demos, software walkthroughs, or feature explanations.
• Strong analytical and problem-solving skills with root-cause identification.
• Excellent attention to detail and data accuracy.
• Technology-minded with a willingness to learn new tools and software.
• Proficiency in Microsoft Excel and comfort with spreadsheets.
• Clear communication of technical concepts to non-technical customers.
• Proactive, ownership-driven approach to customer issues.

Responsibilities

• Handle inbound calls with professional, timely, and solution-oriented support.
• Troubleshoot platform functionality, account setup, documents, and general usage.
• Guide customers through features, workflows, and processes with step-by-step demos.
• Conduct platform demonstrations and walkthroughs for key features.
• Investigate issues by analyzing information, identify root causes, and plan actions.
• Own customer issues from first contact to resolution, escalate when needed.
• Follow up with customers to verify solutions and satisfaction.

Skills

Customer service

Technical support

Analytical thinking

Communication skills

Problem solving

Ownership

Excel proficiency

Tools

GoHighLevel

HubSpot

CRM platforms

Job description

Interlaced seeks a Technical Support Representative for its 100% remote SaaS platform serving contractors in the U.S. The role combines customer service, technical troubleshooting, and platform expertise to keep projects moving.

The candidate should have 2+ years in support, fluent English, and experience with SaaS/CRM tools. You will perform platform demos, guide users through features, and troubleshoot issues from a remote setup.