Remote SaaS Technical Support Engineer
Manatal-264
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Benefits offered by this job
Job summary
Manatal-264 is seeking a Technical Support Representative for a 100% remote role serving U.S. customers from LATAM. You will combine customer service with technical problem-solving to help contractors navigate our SaaS platform, file permits, manage accounts, and resolve issues.
The ideal candidate will have at least 2 years in customer-facing roles, strong English communication, and experience with SaaS or CRM tools. A tech-minded, proactive problem-solver will thrive in this position.
Qualifications
- Minimum 2 years of experience in customer service or technical support.
- Full professional fluency in English (spoken and written).
- Experience supporting software platforms or SaaS products.
- Experience delivering platform demos or walkthroughs is highly valued.
- Strong analytical and problem-solving skills with root-cause focus.
Responsibilities
- Handle inbound calls and provide professional, timely support.
- Troubleshoot platform functionality, setup, uploads, and filings.
- Guide customers through platform features and workflows.
- Conduct platform demonstrations and walkthroughs for customers.
- Analyze issues to identify root causes and determine best actions.
- Own customer issues from contact to resolution and escalate when needed.
Skills
Tools
Job description
Manatal-264 is seeking a Technical Support Representative for a 100% remote role serving U.S. customers from LATAM. You will combine customer service with technical problem-solving to help contractors navigate our SaaS platform, file permits, manage accounts, and resolve issues.
The ideal candidate will have at least 2 years in customer-facing roles, strong English communication, and experience with SaaS or CRM tools. A tech-minded, proactive problem-solver will thrive in this position.
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