Remote SaaS Technical Support Specialist

Ags Youth Soccer Club; Rosario; Remote; ARS 54,524,000 - 90,873,000; Full time

Benefits offered by this job

Fully remote role with flexible hours

Structured onboarding and training

Growth opportunities

Job summary

Unknown SaaS Company is seeking a Technical Support Representative to assist construction professionals with platform navigation, troubleshooting, and account management. This fully remote role emphasizes owning customer issues and delivering clear, helpful demonstrations.

Ideal candidates have 2+ years in tech support, fluency in English, and strong analytical and communication skills. You’ll work from a home office with reliable internet and join a team committed to growth and customer success.

Qualifications

• At least 2 years of experience in customer service or technical support.
• Full professional fluency in English (spoken and written).
• Experience with software platforms, SaaS products, CRM systems.
• Experience delivering live platform demonstrations.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to handle information accurately.
• Technology-minded with willingness to learn new tools and systems.
• Proficiency in Microsoft Excel.
• Strong communication and ability to explain technical concepts clearly.
• Proactive attitude and ownership in handling customer issues.

Responsibilities

• Handle inbound calls with professional, timely, and solution-oriented support.
• Troubleshoot platform functionality, account setup, document uploads, and general software usage.
• Guide customers through platform features, workflows, and processes.
• Conduct platform demonstrations and walkthroughs to explain key features.
• Investigate problems by analyzing information and identifying root causes.
• Take ownership from initial contact through resolution; escalate when needed.
• Follow up with customers to confirm solutions work and ensure satisfaction.
• Maintain accurate CRM documentation of interactions and resolutions.
• Communicate technical information clearly to customers with varying knowledge levels.

Skills

Customer service

Technical support

English fluency

Software platforms

CRM systems

Platform demos

Analytical thinking

Problem solving

Excel

Communication

Ownership

Tools

GoHighLevel

HubSpot

Job description

Unknown SaaS Company is seeking a Technical Support Representative to assist construction professionals with platform navigation, troubleshooting, and account management. This fully remote role emphasizes owning customer issues and delivering clear, helpful demonstrations.

Ideal candidates have 2+ years in tech support, fluency in English, and strong analytical and communication skills. You’ll work from a home office with reliable internet and join a team committed to growth and customer success.