Remote Tech Support Specialist ITSM & SaaS Platform

Cira Apps Limited; Santa Fe Capital; Remoto; ARS 61.494.000 - 107.614.000; Tempo integral

Benefícios oferecidos por esta vaga

Structured onboarding

Flexible scheduling

Remote work with growth opportunities

Resumo da vaga

Cira Apps Limited is seeking a Technical Support Representative to deliver first-line support for a SaaS platform in a 100% remote role across Latin America. You will troubleshoot platform issues, guide users through workflows, and escalate to specialists when needed.

The role requires strong analytical skills, experience with Microsoft 365, identity management, and ITSM processes. Fluency in English and Spanish is expected; a collaborative, customer-focused mindset is essential.

Qualificações

• 2+ years in technical support, help desk or service desk.
• Experience with Microsoft 365 administration.
• Experience with identity and access management (AD/Okta).
• Knowledge of DNS, DHCP and basic networking.

Responsabilidades

• Provide first-level hardware, software, telecom, mobile device, and network support.
• Troubleshoot and resolve routine incidents affecting end users.
• Handle installation, configuration, and lifecycle management of hardware/software.
• Own incidents and requests through resolution per SLAs.
• Administer ITSM processes: Incidents, Request Fulfillment, reporting.

Conhecimentos

Analytical skills

Microsoft 365

Identity & access mgmt

DNS/DHCP/networking

Cybersecurity basics

Intune endpoint mgmt

ITSM & SLAs

Bilingual EN/ES

Formação

Associate's or Bachelor's in IT or engineering

Ferramentas

ServiceNow

Jira Service Management

Freshservice

Ivanti/ManageEngine

Descrição da vaga

Cira Apps Limited is seeking a Technical Support Representative to deliver first-line support for a SaaS platform in a 100% remote role across Latin America. You will troubleshoot platform issues, guide users through workflows, and escalate to specialists when needed.

The role requires strong analytical skills, experience with Microsoft 365, identity management, and ITSM processes. Fluency in English and Spanish is expected; a collaborative, customer-focused mindset is essential.