Remote IT Support Specialist - SaaS Platform & ITSM

Reboot Monkey; Santa Fe Capital; Remote; ARS 92,241,000 - 138,361,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling options

Structured onboarding & training

Job summary

Assurant seeks a Technical Support Representative for a fully remote role, supporting a SaaS platform with emphasis on platform navigation, troubleshooting, and customer guidance. You will handle incidents, perform issue analysis, and ensure high-quality customer interactions across English- and Spanish-speaking users.

The role requires strong problem-solving, excellent communication, and the ability to manage tickets in ITSM systems.

Qualifications

• At least 2 years in a Technical Support, Help Desk, or similar IT support role.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.

Skills

Analytical skills

Troubleshooting

ITSM concepts

Incident Management

SLA management

Microsoft 365

Active Directory

Okta / IAM

DNS/DHCP networking

IT security basics

Intune / endpoint mgmt

English/Spanish bilingual

Education

Associate's or Bachelor's Degree in IT/CS/Engineering

Tools

ServiceNow

Jira Service Management

Freshservice

Ivanti

ManageEngine

Job description

Assurant seeks a Technical Support Representative for a fully remote role, supporting a SaaS platform with emphasis on platform navigation, troubleshooting, and customer guidance. You will handle incidents, perform issue analysis, and ensure high-quality customer interactions across English- and Spanish-speaking users.

The role requires strong problem-solving, excellent communication, and the ability to manage tickets in ITSM systems.