Remote SaaS Technical Support Specialist

Bluelightconsulting; Santa Fe Capital; Remote; ARS 64,569,000 - 104,540,000; Full time

Benefits offered by this job

Remote work

Structured onboarding

Training and development

Growth opportunities

Job summary

Assurant is seeking a Technical Support Representative to deliver remote IT support for a SaaS platform, serving Latin America. You will guide customers through platform features, troubleshoot issues, and maintain high-quality service across incidents and requests.

The role requires 2+ years in technical support, familiarity with Microsoft 365, AD/Okta, and ITSM, with strong communication in English and Spanish. Remote work and ongoing training are provided.

Qualifications

• 2+ years of experience in a Technical Support or Help Desk role.
• Experience with ITSM processes and incident management.
• Experience administering Microsoft 365 services.
• Experience with identity and access management (AD/Okta).
• Knowledge of DNS, DHCP, and networking fundamentals.
• Understanding of cybersecurity fundamentals and security incident escalation procedures.
• Familiarity with endpoint management (Intune) and device compliance.
• Knowledge of ITSM concepts, Incident Management, Request Fulfillment, SLA management.
• Strong customer service orientation and communication skills in English and Spanish.

Responsibilities

• Handle inbound calls and provide professional, timely, solution-oriented support.
• Troubleshoot platform functionality, account setup, document uploads, and permit filings.
• Guide customers through platform features, workflows, and processes.
• Conduct platform demonstrations and walkthroughs for feature understanding.
• Investigate problems, identify root causes, and determine corrective actions.
• Take ownership from initial contact to resolution and escalate when needed.
• Follow up to confirm solutions work and ensure satisfaction.

Skills

Customer service

Technical troubleshooting

Microsoft 365

Active Directory

Okta

DNS/DHCP

ITSM

SLA management

Communication

Team collaboration

Education

Associate's or Bachelor's Degree in information technology or related field

Tools

ServiceNow

Jira Service Management

Freshservice

Ivanti

ManageEngine

Microsoft Intune

Power Automate

Power Apps

Job description

Assurant is seeking a Technical Support Representative to deliver remote IT support for a SaaS platform, serving Latin America. You will guide customers through platform features, troubleshoot issues, and maintain high-quality service across incidents and requests.

The role requires 2+ years in technical support, familiarity with Microsoft 365, AD/Okta, and ITSM, with strong communication in English and Spanish. Remote work and ongoing training are provided.