Remote SaaS Support Specialist - Platform Expert

Supportyourapp-1; La Pampa; Remote; ARS 51,470,000 - 72,059,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Onboarding and training

Career growth

Job summary

Supportyourapp-1 is seeking a Technical Support Representative for a 100% remote role serving LATAM customers. You will combine customer service, technical problem-solving, and platform expertise to deliver an outstanding experience.

The role is phone-based, requiring English fluency, SaaS know-how, and strong analytical skills to troubleshoot, demonstrate features, and guide users through workflows while maintaining accurate CRM records.

Qualifications

• At least 2 years of experience in customer service or technical support.
• Full professional fluency in English (spoken and written).
• Experience supporting software platforms, SaaS, CRM systems, or other technology-based tools.
• Experience conducting platform demos or feature explanations for customers.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and data accuracy.
• A technology-oriented mindset and willingness to learn new tools.
• Proficiency in Microsoft Excel.

Responsibilities

• Handle inbound customer calls with professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Skills

Customer service

Technical troubleshooting

English fluency

Analytical thinking

Problem solving

Communication skills

Education

CRM systems

Tools

GoHighLevel

HubSpot

Job description

Supportyourapp-1 is seeking a Technical Support Representative for a 100% remote role serving LATAM customers. You will combine customer service, technical problem-solving, and platform expertise to deliver an outstanding experience.

The role is phone-based, requiring English fluency, SaaS know-how, and strong analytical skills to troubleshoot, demonstrate features, and guide users through workflows while maintaining accurate CRM records.