Remote Tier 3 Technical Support | SaaS Platform Expert

Cira Apps Limited; La Pampa; Remote; ARS 49,195,000 - 79,942,000; Full time

Job summary

Cira Apps Limited is seeking a Technical Support Representative for a 100% remote role in LATAM. You will assist contractors with the SaaS platform, guide them through workflows, and perform live demonstrations to ensure smooth usage.

The ideal candidate has at least 2 years in customer-facing tech support, strong English communication, and experience with CRM tools. A proactive, ownership-driven mindset will help you thrive in a fast-growing team.

Qualifications

• Minimum 2 years in customer service or technical support.
• Full professional fluency in English (spoken and written).
• Experience supporting software platforms, SaaS, CRM tools.
• Experience delivering platform demos or walkthroughs.
• Strong analytical and problem-solving skills.
• Detail-oriented with strong information handling.
• Proficiency in Excel.

Responsibilities

• Handle inbound calls with professional, timely support.
• Troubleshoot platform functionality and account setup issues.
• Guide customers through platform features and workflows.
• Conduct platform demonstrations and walkthroughs.
• Investigate issues and determine root causes.
• Own customer issues from contact to resolution.
• Follow up to ensure solutions work and satisfaction.

Skills

English fluency

Phone-based support

CRM systems

SaaS software

Problem solving

Excel

Tools

HubSpot

GoHighLevel

Job description

Cira Apps Limited is seeking a Technical Support Representative for a 100% remote role in LATAM. You will assist contractors with the SaaS platform, guide them through workflows, and perform live demonstrations to ensure smooth usage.

The ideal candidate has at least 2 years in customer-facing tech support, strong English communication, and experience with CRM tools. A proactive, ownership-driven mindset will help you thrive in a fast-growing team.