Remote SaaS Technical Support Specialist

Accenture Argentina; La Pampa; Remote; ARS 90,873,000 - 136,310,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding

Training and growth opportunities

Team support culture

Job summary

Accenture Argentina is seeking a Technical Support Representative for a 100% remote role focused on a SaaS platform in the construction permitting space. You will handle inbound calls, guide customers through platform navigation, and troubleshoot issues to ensure timely resolutions.

Strong analytical skills and a customer-first mindset are essential. The role emphasizes demonstrations, real-time problem solving, and a proactive approach to improve user experience.

Qualifications

• Minimum 2 years of experience in customer service, technical support, or similar roles.
• Fluent in English (spoken and written).
• Experience with SaaS platforms, CRM systems, or related tools.
• Experience delivering live platform demonstrations or training is valued.
• Strong analytical and problem-solving skills with ability to identify root causes.

Responsibilities

• Handle inbound calls with professional, timely, solution-oriented support.
• Troubleshoot platform functionality, account setup, document uploads, permits, and usage.

Skills

Customer service

Analytical thinking

Problem solving

Communication

Ownership

Tech-savvy

Tools

GoHighLevel

HubSpot

CRM platforms

Microsoft Excel

Job description

Accenture Argentina is seeking a Technical Support Representative for a 100% remote role focused on a SaaS platform in the construction permitting space. You will handle inbound calls, guide customers through platform navigation, and troubleshoot issues to ensure timely resolutions.

Strong analytical skills and a customer-first mindset are essential. The role emphasizes demonstrations, real-time problem solving, and a proactive approach to improve user experience.