Remote SaaS Technical Support Specialist - Platform Demos

YO AI Labs; La Pampa; À distance; ARS 69 181 000 - 107 614 000; Plein temps

Avantages offerts par ce poste

Fully remote role

Structured onboarding & training

Growth opportunities

Résumé du poste

YO AI Labs is seeking a Technical Support Representative for a 100% remote role serving customers in the Latin America region for a US-based SaaS platform. The role combines customer service, technical problem-solving, and platform expertise to deliver an outstanding experience.

The ideal candidate will have a strong analytical mindset, enjoy troubleshooting, and communicate complex information clearly to customers with varying technical knowledge.

Qualifications

• 2+ years in customer service or technical support.
• Fluent in English (spoken and written).
• Experience with software platforms, SaaS, CRM systems, or similar tools.
• Experience conducting product demos or feature walkthroughs is valued.
• Strong analytical and problem-solving skills with root-cause analysis.
• Attention to detail and accurate information handling.
• Tech-driven mindset with willingness to learn new tools.
• Demonstrated ability to explain complex concepts clearly.

Responsabilités

• Handle inbound calls and provide professional, timely, solution-oriented support.
• Troubleshoot platform functionality, account setup, document uploads, and general usage issues.
• Guide customers through platform features, workflows, and processes.
• Conduct platform demonstrations to introduce key features and usage.
• Investigate issues by analyzing information and identifying root causes.
• Take ownership from first contact to resolution and escalate when needed.
• Follow up with customers to confirm solutions and satisfaction.

Connaissances

Analytical mindset

Attention to detail

Communication skills

Ownership

Customer service

Problem-solving

Technical aptitude

Outils

GoHighLevel

HubSpot

Microsoft Excel

Description du poste

YO AI Labs is seeking a Technical Support Representative for a 100% remote role serving customers in the Latin America region for a US-based SaaS platform. The role combines customer service, technical problem-solving, and platform expertise to deliver an outstanding experience.

The ideal candidate will have a strong analytical mindset, enjoy troubleshooting, and communicate complex information clearly to customers with varying technical knowledge.