Remote SaaS Support Engineer — Platform Demos

Us Job Finders; Buenos Aires; A distancia; ARS 61.494.000 - 107.614.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Flexible hours

Onboarding & training

Career growth

Descripción de la vacante

Prometeo Talent is seeking a Technical Support Representative for a 100% remote role in the SaaS industry. You will assist contractors, troubleshoot platform issues, guide users through workflows, and conduct demonstrations to ensure smooth usage of the software.

The ideal candidate has strong analytical skills, enjoys problem solving, and can explain technical concepts clearly to customers with varying levels of expertise. Flexible scheduling and remote collaboration are offered.

Formación

• 2+ years in customer service, tech support, or similar role.
• Fluent in English, both spoken and written.

Responsabilidades

• Handle inbound calls with professional and timely support.
• Troubleshoot platform functionality and account setup.
• Guide customers through platform features and workflows.
• Conduct platform demonstrations to illustrate key features.

Conocimientos

Customer service

Technical support

Software platforms

CRM systems

Excel

Communication

Analytical thinking

Ownership

Herramientas

GoHighLevel

HubSpot

Descripción del empleo

Prometeo Talent is seeking a Technical Support Representative for a 100% remote role in the SaaS industry. You will assist contractors, troubleshoot platform issues, guide users through workflows, and conduct demonstrations to ensure smooth usage of the software.

The ideal candidate has strong analytical skills, enjoys problem solving, and can explain technical concepts clearly to customers with varying levels of expertise. Flexible scheduling and remote collaboration are offered.