Remote SaaS Field Support Engineer - Construction Permits

YO AI Labs; La Pampa; Remote; ARS 64,569,000 - 110,689,000; Full time

Job summary

YO AI Labs is seeking a Technical Support Representative for a 100% remote role serving Latin America. You will assist contractors with platform navigation, filings, and troubleshooting, delivering demonstrations and guiding users through workflows.

The role requires a proactive, analytical problem-solver with strong English communication. Candidates should be comfortable phone-based support, ownership, and ongoing product learning.

Qualifications

• 2+ years in customer service or technical support.
• Fluent English, spoken and written.
• Experience with SaaS software, CRM systems.
• Experience delivering platform demos or training.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and data accuracy.
• Tech mindset and eagerness to learn new tools.
• Proficient in Excel and spreadsheets.

Responsibilities

• Handle inbound calls, provide professional, timely support.
• Troubleshoot platform functionality, account setup, uploads, filings.
• Guide customers through features, workflows, and processes.
• Conduct platform demonstrations and walkthroughs.
• Investigate issues, identify root causes, determine actions.
• Own issues from contact to resolution, escalate when needed.
• Follow up to confirm solutions work and satisfaction.

Skills

Customer service

Technical support

Communication

Analytical thinking

Attention to detail

Ownership

Problem solving

Excel

Tools

GoHighLevel

HubSpot

Job description

YO AI Labs is seeking a Technical Support Representative for a 100% remote role serving Latin America. You will assist contractors with platform navigation, filings, and troubleshooting, delivering demonstrations and guiding users through workflows.

The role requires a proactive, analytical problem-solver with strong English communication. Candidates should be comfortable phone-based support, ownership, and ongoing product learning.