Remote SaaS Tech Support Engineer | Platform Demos

Awin; La Pampa; Remote; ARS 61,494,000 - 107,614,000; Full time

Job summary

Awin is seeking a Technical Support Representative for a 100% remote role serving customers across the US from Latin America. You will assist contractors with platform navigation, permit filings, and workflow explanations, while delivering demonstrations to showcase key features.

This is a phone-based, customer-centric position emphasizing clear technical communication and issue resolution. The ideal candidate has 2+ years in customer service or technical support, strong English skills, and

Qualifications

• At least 2 years in customer service, technical support, or similar.
• Experience with SaaS platforms and CRM systems.
• Experience delivering live platform demonstrations or trainings.
• Strong analytical and problem-solving skills.

Responsibilities

• Handle inbound calls and provide professional, timely support.
• Troubleshoot platform, account setup, and document-related issues.
• Guide customers through platform features and workflows.
• Conduct platform demonstrations and walkthroughs.
• Identify root causes and determine best actions.
• Follow up to confirm solutions work and maintain satisfaction.

Skills

Customer support

Technical troubleshooting

Platform demos

Excel proficiency

English fluency

Communication skills

CRM platforms

Tools

GoHighLevel

HubSpot

Job description

Awin is seeking a Technical Support Representative for a 100% remote role serving customers across the US from Latin America. You will assist contractors with platform navigation, permit filings, and workflow explanations, while delivering demonstrations to showcase key features.

This is a phone-based, customer-centric position emphasizing clear technical communication and issue resolution. The ideal candidate has 2+ years in customer service or technical support, strong English skills, and