Remote SaaS Technical Support Specialist

Supportyourapp-1; Santa Fe Capital; Remote; ARS 61,494,000 - 107,614,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and training

Professional growth opportunities

Job summary

Supportyourapp-1 is seeking a Technical Support Representative for a fully remote, full-time role. The ideal candidate will provide first-line support for a SaaS platform, guide customers through workflows, and help resolve incidents with a strong focus on customer experience.

Requirements include at least 2 years in a technical support or help desk role, fluency in English, and experience with CRM platforms.

Qualifications

• 2+ years in customer service or technical support.
• Full professional fluency in English.
• Experience with SaaS platforms and CRM systems.
• Ability to learn new tools and explain technical concepts clearly.

Responsibilities

• Handle inbound customer calls with timely, solution-oriented support.
• Troubleshoot platform functionality and account setup issues.
• Guide customers through features and workflows with demos.
• Investigate issues and determine best course of action.

Skills

Analytical thinking

Troubleshooting

Customer service

English fluency

Platform demos

Tools

CRM platforms

GoHighLevel

HubSpot

Job description

Supportyourapp-1 is seeking a Technical Support Representative for a fully remote, full-time role. The ideal candidate will provide first-line support for a SaaS platform, guide customers through workflows, and help resolve incidents with a strong focus on customer experience.

Requirements include at least 2 years in a technical support or help desk role, fluency in English, and experience with CRM platforms.