Remote SaaS Technical Support Engineer

Jalasoft; La Pampa; À distance; ARS 61 816 000 - 92 724 000; Plein temps

Résumé du poste

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. This 100% remote role focuses on technical support, guiding customers through the platform, and ensuring smooth permit filings for contractors in LATAM.

You will combine customer service with technical problem-solving to deliver an outstanding experience. Ideal candidates are friendly, reliable, detail-oriented, and comfortable with technology.

Qualifications

• Friendliness and reliability
• Detail-oriented with strong analytical mindset
• Comfort with technology and troubleshooting

Responsabilités

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to the platform and guide customers through workflows.
• Conduct demonstrations to help clients understand and maximize the software.

Description du poste

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. This 100% remote role focuses on technical support, guiding customers through the platform, and ensuring smooth permit filings for contractors in LATAM.

You will combine customer service with technical problem-solving to deliver an outstanding experience. Ideal candidates are friendly, reliable, detail-oriented, and comfortable with technology.