Remote SaaS Support Engineer - Contractor Platform

Ecoportal; Tandil; Remote; ARS 46,362,000 - 64,907,000; Full time

Job summary

Prometeo Talent is seeking a Technical Support Representative for a 100% remote SaaS role focused on the construction permitting industry. You will assist contractors, navigate the platform, and resolve technical questions to keep projects moving.

The role emphasizes ownership, critical thinking, and clear communication for users with varying technical levels. This is a remote position serving Latin America with an emphasis on customer success.

Qualifications

• Strong analytical mindset with ability to troubleshoot complex issues.
• Ability to understand and explain technical concepts clearly to users.
• Experience guiding customers through platform features and workflows.

Responsibilities

• Handle inbound customer calls with professional, timely, and solution-oriented support.
• Troubleshoot issues related to the platform and guide users through resolutions.

Skills

Analytical mindset

Troubleshooting

Platform navigation

Customer communication

Job description

Prometeo Talent is seeking a Technical Support Representative for a 100% remote SaaS role focused on the construction permitting industry. You will assist contractors, navigate the platform, and resolve technical questions to keep projects moving.

The role emphasizes ownership, critical thinking, and clear communication for users with varying technical levels. This is a remote position serving Latin America with an emphasis on customer success.