Remote SaaS Technical Support Specialist

Fiesta Health LLC; Buenos Aires; Remote; ARS 55,635,000 - 92,724,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and training

Competitive compensation

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. Serving over 5,000 licensed contractors across Florida, Ohio, and Michigan, the company is seeking a Technical Support Representative for a 100% remote role in Latin America to provide technical support, guide customers through its platform, and help keep projects moving.

This role combines customer service, technical problem-solving, and platform expertise to deliver an

Qualifications

• 2+ years in customer service or technical support, preferably phone-based.
• Full professional fluency in English (spoken and written).
• Experience with SaaS platforms and CRM systems.
• Experience delivering live demos and feature explanations.
• Strong analytical and problem-solving skills.
• Detail-oriented with a proactive ownership mindset.

Responsibilities

• Handle inbound calls with professional, solution-oriented support.
• Troubleshoot platform functionality and account setup issues.
• Guide customers through platform features and workflows.
• Conduct platform demonstrations and onboarding sessions.
• Investigate issues, identify root causes, and resolve them.
• Maintain accurate CRM documentation of interactions.
• Follow up to ensure solutions work and customer satisfaction.

Skills

Customer service

Technical support

English fluency

Problem-solving

Communication skills

Ownership mindset

Tools

GoHighLevel

HubSpot

CRM platforms

Excel

Job description

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. Serving over 5,000 licensed contractors across Florida, Ohio, and Michigan, the company is seeking a Technical Support Representative for a 100% remote role in Latin America to provide technical support, guide customers through its platform, and help keep projects moving.

This role combines customer service, technical problem-solving, and platform expertise to deliver an