Remote SaaS Technical Support Specialist

Payo Argentina; Rosario; Remote; ARS 63,611,000 - 106,019,000; Full time

Benefits offered by this job

Fully remote role

Structured onboarding and training

Career growth opportunities

Job summary

Payo Argentina is seeking a Technical Support Representative for a 100% remote role. You will assist contractors, troubleshoot platform issues, guide users through workflows, and conduct live demonstrations to showcase features.

This position emphasizes ownership, analytical thinking, and clear communication across varying levels of technical knowledge. Ideal candidates are customer-focused, tech-savvy, and able to manage multiple browser-based tools.

Qualifications

• At least 2 years of experience in customer service or technical support.
• Full professional fluency in English, both spoken and written.
• Experience supporting software platforms, SaaS products, CRM systems, or other technology-based tools.
• Experience conducting platform demos, software walkthroughs, or feature explanations for customers.
• Strong analytical and problem-solving skills, with the ability to investigate issues.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Skills

Customer service

Technical support

Analytical thinking

Communication

Ownership

Excel

Tools

HubSpot

GoHighLevel

CRM platforms

Ticketing systems

Job description

Payo Argentina is seeking a Technical Support Representative for a 100% remote role. You will assist contractors, troubleshoot platform issues, guide users through workflows, and conduct live demonstrations to showcase features.

This position emphasizes ownership, analytical thinking, and clear communication across varying levels of technical knowledge. Ideal candidates are customer-focused, tech-savvy, and able to manage multiple browser-based tools.