Remote SaaS Support Engineer | Troubleshooting
Uptalent.Io
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Benefits offered by this job
Job summary
Uptalent.Io in Argentina is seeking a Technical Support Representative for a 100% remote role serving US construction permitting customers. You will blend customer service, technical problem-solving, and platform expertise to deliver an outstanding experience.
The role emphasizes phone-based support, platform demos, and guiding users through workflows while maintaining documentation and achieving performance targets. English fluency and 2+ years in relevant roles are essential.
Qualifications
- Minimum 2 years in customer service or technical support.
- Full professional fluency in English, both spoken and written.
- Experience with SaaS platforms and CRM systems.
- Ability to demonstrate software and explain workflows.
- Strong problem-solving and ownership.
Responsibilities
- Handle inbound calls and provide timely, solution-oriented support.
- Troubleshoot platform functionality, account setup, and document uploads.
- Guide customers through features and workflows with step-by-step demos.
- Investigate issues, identify root causes, and communicate findings.
- Follow up to ensure solutions work and customer satisfaction.
Skills
Tools
Job description
Uptalent.Io in Argentina is seeking a Technical Support Representative for a 100% remote role serving US construction permitting customers. You will blend customer service, technical problem-solving, and platform expertise to deliver an outstanding experience.
The role emphasizes phone-based support, platform demos, and guiding users through workflows while maintaining documentation and achieving performance targets. English fluency and 2+ years in relevant roles are essential.
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