Remote SaaS Support Specialist: Platform Demos & Troubleshooting

Accenture Argentina; La Pampa; À distance; ARS 75 728 000 - 128 737 000; Plein temps

Avantages offerts par ce poste

Fully remote role

Structured onboarding and training

Flexible scheduling

Résumé du poste

Accenture Argentina is seeking a Technical Support Representative for a 100% remote position in the SaaS space focused on construction permitting. You will guide customers through the platform, troubleshoot issues, and help users maximize value.

In this role you will combine customer service, technical problem-solving, and platform expertise, handling inquiries, delivering demonstrations, and collaborating with product teams to improve the user experience. Fluency in English is required.

Qualifications

• 2+ years in customer service or technical support.
• Full professional fluency in English (spoken and written).
• Experience with SaaS, CRM systems, or software tools.
• Experience delivering platform demos or feature explanations to customers.
• Strong analytical and problem-solving skills; ability to identify root causes.
• Excellent attention to detail and data handling.
• Proactive attitude and ownership in customer issues.

Responsabilités

• Handle inbound calls with professional, solution-focused support.
• Troubleshoot platform functionality, accounts, uploads, and filings.
• Guide customers through platform features and workflows.
• Conduct platform demos and walkthroughs for users.
• Investigate problems and determine best action; escalate when needed.
• Own issues from first contact to resolution and follow up.
• Maintain documentation of interactions and resolutions in CRM.

Connaissances

Customer service

Technical support

English fluency

SaaS platforms

CRM understanding

Problem solving

Communication

Excel

Outils

GoHighLevel

HubSpot

Description du poste

Accenture Argentina is seeking a Technical Support Representative for a 100% remote position in the SaaS space focused on construction permitting. You will guide customers through the platform, troubleshoot issues, and help users maximize value.

In this role you will combine customer service, technical problem-solving, and platform expertise, handling inquiries, delivering demonstrations, and collaborating with product teams to improve the user experience. Fluency in English is required.