Remote SaaS Technical Support Specialist

Motum; La Pampa; Remote; ARS 63,611,000 - 90,873,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and training

Growth opportunities

Job summary

Motum is hiring a Technical Support Representative for a 100% remote role servicing US-based contractors from Argentina. You will handle calls, troubleshoot SaaS platform issues, guide users through workflows, and perform live product demonstrations.

A strong analytical mindset, excellent English, and experience with CRM tools are essential. Applicants should be tech-savvy, detail-oriented, and capable of documenting steps in the CRM.

Qualifications

• 2+ years in customer service or technical support
• Fluent in English (spoken & written)
• Experience with SaaS platforms and CRM tools
• Ability to deliver live platform demonstrations
• Strong analytical and problem-solving skills
• Detail-oriented with good documentation habits
• Tech-savvy mindset and quick learner
• Proficient with Microsoft Excel and spreadsheets
• Clear communication of technical concepts to non-technical users
• Proactive ownership of customer issues

Responsibilities

• Handle inbound calls with professional, timely support
• Troubleshoot platform functionality and account setup issues
• Guide customers through platform features and workflows
• Conduct platform demonstrations and training sessions
• Investigate issues to identify root causes
• Own issues from initial contact to resolution
• Follow up to ensure solutions work and satisfaction remains high
• Document troubleshooting steps and resolutions in the CRM
• Identify patterns and communicate findings to teams
• Meet targets for call volume, resolution rates, and CSAT

Skills

Customer service

Technical support

SaaS knowledge

CRM familiarity

Phone-based support

Analytical thinking

Attention to detail

Communication skills

Ownership & initiative

Excel proficiency

Tools

GoHighLevel

HubSpot

CRM systems

Job description

Motum is hiring a Technical Support Representative for a 100% remote role servicing US-based contractors from Argentina. You will handle calls, troubleshoot SaaS platform issues, guide users through workflows, and perform live product demonstrations.

A strong analytical mindset, excellent English, and experience with CRM tools are essential. Applicants should be tech-savvy, detail-oriented, and capable of documenting steps in the CRM.