Remote SaaS Technical Support Specialist

Ecoportal; Rosario; Remote; ARS 63,611,000 - 99,961,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding & training

Career growth

Job summary

Ecoportal is seeking a Technical Support Representative to join our 100% remote team and assist contractors with the SaaS platform, guiding them through workflows and resolving issues.

You will perform platform demonstrations, troubleshoot problems, and provide insightful feedback to product and operations teams to improve the customer experience. Fluency in English and 2+ years in support are required.

Qualifications

• At least 2 years in customer service, technical support, or a similar customer-facing role.
• Full professional fluency in English, both spoken and written.
• Experience with software platforms, SaaS products, CRM systems, or other technology-based tools.
• Experience conducting platform demos, software walkthroughs, or feature explanations for customers is highly valued.
• Strong analytical and problem-solving skills, with the ability to investigate issues and identify their root causes.
• Excellent attention to detail and the ability to handle information accurately.
• A technology-oriented mindset, with the curiosity and willingness to learn new tools, systems, and software.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.
• Strong communication skills and the ability to explain technical concepts in a clear, accessible way.
• A proactive attitude, sound judgment, and a strong sense of ownership when handling customer issues.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Skills

2+ years experience in CS/tech support

Fluent English

SaaS/Software support

CRM experience

Platform demos/training

Analytical thinking

Strong communication

Ownership mindset

Excel proficiency

Tools

GoHighLevel

HubSpot

Job description

Ecoportal is seeking a Technical Support Representative to join our 100% remote team and assist contractors with the SaaS platform, guiding them through workflows and resolving issues.

You will perform platform demonstrations, troubleshoot problems, and provide insightful feedback to product and operations teams to improve the customer experience. Fluency in English and 2+ years in support are required.