Remote SaaS Technical Support Engineer

Entrepreneur Cooperative; Rosario; Remote; ARS 36,334,000 - 72,669,000; Full time

Job summary

Entrepreneur Cooperative is seeking a Technical Support Representative for a 100% remote role focused on supporting a SaaS platform used in the construction permitting industry. You will handle inbound calls, troubleshoot platform issues, and guide customers through workflows with clear communication.

The ideal candidate has 2+ years in customer-facing tech support, demonstrates strong analytical skills, and can explain technical concepts in plain language.

Qualifications

• At least 2 years of experience in customer service, technical support, or a similar customer-facing role.
• Full professional fluency in English, both spoken and written.
• Experience supporting customers with software platforms, SaaS products, CRM systems, or other technology-based tools.
• Experience conducting platform demos, software walkthroughs, or feature explanations for customers is highly valued.
• Strong analytical and problem-solving skills, with the ability to investigate issues and identify their root causes.
• Excellent attention to detail and the ability to handle information accurately.
• A technology-oriented mindset, with the curiosity and willingness to learn new tools, systems, and software.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.
• Strong communication skills and the ability to explain technical concepts in a clear, accessible way.
• A proactive attitude, sound judgment, and a strong sense of ownership when handling customer issues.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.
• Develop a strong understanding of the SaaS platform and construction permitting workflows; learn CRM tools and browser-based apps.
• Identify recurring issues or process inefficiencies and share insights with product/ops teams to improve the platform.

Skills

Customer service

Technical support

Analytical thinking

Problem solving

Communication

Ownership mindset

English fluency

Tools

HubSpot

GoHighLevel

CRM systems

Ticketing systems

Knowledge bases

Job description

Entrepreneur Cooperative is seeking a Technical Support Representative for a 100% remote role focused on supporting a SaaS platform used in the construction permitting industry. You will handle inbound calls, troubleshoot platform issues, and guide customers through workflows with clear communication.

The ideal candidate has 2+ years in customer-facing tech support, demonstrates strong analytical skills, and can explain technical concepts in plain language.