Remote SaaS Technical Support Specialist

7250 Inventiv Health Clinical Mexico, S.A. De C.V.; La Pampa; Remote; ARS 53,807,000 - 84,554,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and training

Clear opportunities for growth

Job summary

7250 Inventiv Health Clinical Mexico, S.A. De C.V. is seeking a Technical Support Representative to join a fully remote team serving US-based contractors.

You will handle calls, troubleshoot SaaS platform issues, guide customers through workflows, and demonstrate features to enhance user adoption. Ideal candidates bring 2+ years in customer support, strong English, and experience with SaaS platforms and CRM tools.

Qualifications

• Minimum 2 years in customer service or technical support.
• Full professional fluency in English.
• Experience with SaaS platforms and CRM tools.
• Ability to conduct platform demonstrations and explain features.

Responsibilities

• Handle inbound calls with professional, timely, solution-oriented support.
• Troubleshoot platform functionality, account setup, document uploads, and permit filings.
• Guide customers through features and workflows with demonstrations.
• Take ownership from first contact to resolution and escalate when needed.

Skills

English fluency

SaaS support

CRM knowledge

Platform demos

Analytical thinking

Excel proficiency

Strong communication

Tools

GoHighLevel

HubSpot

CRM systems

Ticketing systems

Browser-based apps

Job description

7250 Inventiv Health Clinical Mexico, S.A. De C.V. is seeking a Technical Support Representative to join a fully remote team serving US-based contractors.

You will handle calls, troubleshoot SaaS platform issues, guide customers through workflows, and demonstrate features to enhance user adoption. Ideal candidates bring 2+ years in customer support, strong English, and experience with SaaS platforms and CRM tools.