Remote Field Tech Support Engineer - SaaS Product Solutions

7250 Inventiv Health Clinical Mexico, S.A. De C.V.; La Pampa; Remote; ARS 68,155,000 - 98,446,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding & training

Growth opportunities

Job summary

7250 Inventiv Health Clinical Mexico, S.A. De C.V. seeks a Technical Support Representative for a 100% remote role in the SaaS industry serving U.S. contractors in Florida, Ohio and Michigan.

You will combine customer service, technical troubleshooting, and platform expertise to keep projects moving. This phone-based position requires ownership, clear communication, and the ability to explain workflows. You will conduct platform demos, guide users through features, and resolve issues with a

Qualifications

• Minimum 2 years in customer service or technical support.
• Full professional fluency in English (written and spoken).
• Experience with SaaS platforms and CRM tools.
• Ability to demo software and explain workflows.
• Strong analytical and problem-solving skills.
• Attention to detail and ownership in issue resolution.
• Proficiency in Excel and data handling.

Responsibilities

• Handle inbound calls and provide professional support.
• Troubleshoot platform functionality and account setup.
• Guide users through platform features and workflows.
• Conduct platform demonstrations to explain key features.
• Investigate issues and determine root causes.
• Own issues from contact to resolution and escalate when needed.
• Follow up to confirm solutions work and maintain satisfaction.

Skills

Customer service

Technical troubleshooting

English fluency

Communication skills

Problem solving

Tools

Excel

GoHighLevel

HubSpot

CRM platforms

Job description

7250 Inventiv Health Clinical Mexico, S.A. De C.V. seeks a Technical Support Representative for a 100% remote role in the SaaS industry serving U.S. contractors in Florida, Ohio and Michigan.

You will combine customer service, technical troubleshooting, and platform expertise to keep projects moving. This phone-based position requires ownership, clear communication, and the ability to explain workflows. You will conduct platform demos, guide users through features, and resolve issues with a