Remote SaaS Technical Support Specialist

Strategic Staffing Solutions

Santa Fe Capital

Remote

ARS 76,867,000 - 130,675,000

Full time

2 days ago

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Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and training

Professional growth opportunities

Job summary

Assurant is seeking a Technical Support Representative for its SaaS-enabled platform. This remote role focuses on delivering high-quality support to contractors, guiding them through platform features, and resolving technical issues with a customer-centric approach.

You will handle incident management, provide demonstrations, and work with CRM tools while maintaining SLAs and documenting resolutions. Fluency in English required; remote work across LATAM possible.

Qualifications

Associate's or Bachelor's degree in Information Technology, Computer Systems, Computer Science or Engineering.
2+ years in a Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT role.

Responsibilities

Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
Troubleshoot, diagnose, and resolve routine technical incidents affecting end users and business operations.
Respond to requests for support, installation, configuration, relocation, and removal of hardware and software.
Own and track incidents and service requests through resolution, ensuring SLA compliance.
Administer and maintain IT service management processes related to Incident Management and Request Fulfillment.
Identify recurring issues and communicate findings to IT teams.
Collaborate with internal teams and third-party vendors to resolve escalated incidents.
Provide excellent customer service and maintain effective communication with end users throughout the support lifecycle.