Remote SaaS Technical Support Specialist

Evox; La Pampa; Remote; ARS 60,582,000 - 106,019,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Onboarding & training

Growth opportunities

Supportive team culture

Job summary

Evox is seeking a Technical Support Representative to join our 100% remote LATAM team, supporting contractors using our SaaS platform. The role blends customer service with technical problem-solving, platform navigation, and demonstrations to help customers move projects forward.

You will handle inbound calls, troubleshoot platform issues, guide users through workflows, and document resolutions while maintaining a high standard of customer satisfaction.

Qualifications

• Minimum 2 years in customer service, tech support, or similar.
• Fluent in English, both spoken and written.
• Experience with software platforms, SaaS, CRM systems, or similar tools.
• Ability to demonstrate platforms and explain features to customers.
• Strong analytical and problem-solving skills with root-cause focus.

Responsibilities

• Handle inbound calls with professional, timely support.
• Troubleshoot platform functionality, account setup, uploads, filings, and usage.
• Guide customers through features and workflows with step-by-step assistance.
• Conduct platform demonstrations to showcase key features.
• Investigate issues by analyzing information and identifying root causes.
• Take ownership from initial contact to resolution, escalate when needed.
• Follow up to ensure solutions work and 고객 만족도를 높임.

Skills

Customer support

Technical support

English proficiency

SaaS platforms

CRM systems

Platform demonstrations

Analytics

Excel

Communication

Ownership

Tools

GoHighLevel

HubSpot

CRM platforms

Job description

Evox is seeking a Technical Support Representative to join our 100% remote LATAM team, supporting contractors using our SaaS platform. The role blends customer service with technical problem-solving, platform navigation, and demonstrations to help customers move projects forward.

You will handle inbound calls, troubleshoot platform issues, guide users through workflows, and document resolutions while maintaining a high standard of customer satisfaction.