Remote SaaS Technical Support Engineer

Evox; Rosario; Remote; ARS 68,155,000 - 113,592,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Onboarding and training

Career growth

Job summary

Evox is seeking a Technical Support Representative for a 100% remote role in the SaaS industry. You will handle inbound calls, troubleshoot platform issues, and guide customers through workflows and demos to ensure successful usage of the software.

Ideal candidates have at least 2 years in customer support, fluent English, and strong analytical skills. You’ll work with CRM tools, SaaS platforms, and Excel, delivering reliable, ownership-driven service with professional communication.

Qualifications

• At least 2 years of experience in customer service, technical support, or a similar role.
• Full professional fluency in English (spoken and written).
• Experience with software platforms, SaaS products, CRM systems, or other technology-based tools.
• Experience conducting platform demos, software walkthroughs, or feature explanations for customers.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Proactive attitude with ownership when handling customer issues.
• Proficiency in Microsoft Excel.

Responsibilities

• Handle inbound calls with professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Skills

Customer service

Technical support

SaaS platforms

CRM systems

Excel

Communication skills

Troubleshooting

Problem solving

Demos / platform demos

Ownership

Tools

GoHighLevel

HubSpot

Job description

Evox is seeking a Technical Support Representative for a 100% remote role in the SaaS industry. You will handle inbound calls, troubleshoot platform issues, and guide customers through workflows and demos to ensure successful usage of the software.

Ideal candidates have at least 2 years in customer support, fluent English, and strong analytical skills. You’ll work with CRM tools, SaaS platforms, and Excel, delivering reliable, ownership-driven service with professional communication.