Remote SaaS Technical Support Specialist

Ags Youth Soccer Club; La Pampa; Remote; ARS 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding & training

Career growth

Job summary

Ags Youth Soccer Club is seeking a Technical Support Representative for remote work in LATAM. The role combines customer service, technical problem-solving, and platform expertise to guide contractors through a SaaS product and ensure smooth permit workflows.

The ideal candidate has strong communication, analytical thinking, and a hands-on approach to resolving issues, with experience in SaaS support and CRM tools.

Qualifications

• At least 2 years in customer service or technical support.
• Fluent in English (spoken and written).
• Experience with software platforms, SaaS products, or CRM systems.
• Ability to deliver platform demos and explain features clearly.
• Strong analytical and problem-solving skills.

Responsibilities

• Handle inbound calls with professional, solution-oriented support.
• Troubleshoot platform, account setup, document uploads, and permit filings.
• Guide customers through platform features and workflows; conduct demonstrations.
• Investigate issues, identify root causes, and determine best actions.
• Maintain CRM-documented interactions and resolutions; follow up for confirmation.

Skills

Customer service

Technical support

English fluency

Analytical thinking

Problem solving

Communication

Ownership

Excel

Tools

GoHighLevel

HubSpot

CRM platforms

Ticketing systems

Knowledge bases

Job description

Ags Youth Soccer Club is seeking a Technical Support Representative for remote work in LATAM. The role combines customer service, technical problem-solving, and platform expertise to guide contractors through a SaaS product and ensure smooth permit workflows.

The ideal candidate has strong communication, analytical thinking, and a hands-on approach to resolving issues, with experience in SaaS support and CRM tools.