Remote Customer Retention & Support Specialist

AGS Youth Soccer Club; Tandil; Remote; ARS 15.738.000 - 18.851.000; Vollzeit

Benefits dieser Stelle

Retention bonuses

Zusammenfassung

AGS Youth Soccer Club is seeking a remote Customer Service Specialist for Latin America. You will manage enquiries, resolve issues, and support renewals while maintaining CRM records. Excellent English and empathetic problem solving are essential.

This full-time role offers a base salary with retention bonuses and requires a reliable remote setup and LATAM availability for evening/weekend shifts.

Qualifikationen

• Customer-service experience, especially renewals or complaint resolution.
• Excellent spoken and written English.
• Empathy and ability to explain options clearly under pressure.
• Experience maintaining CRM or support-system records.
• Remote-working setup and availability for the agreed schedule.

Aufgaben

• Respond to customer enquiries by phone, email and SMS with clear, accurate information and timely follow-through.
• Investigate complaints, coordinate solutions with operations and keep the customer informed until the issue is resolved.
• Proactively follow up with customers at risk of leaving, understand the underlying concern and explain appropriate options within company policies.
• Handle renewal and re-enrolment conversations and approved campaigns to win back former customers.
• Maintain accurate CRM notes, follow-up commitments and reasons for cancellations or non-renewal.
• Escalate refund, credit or policy exceptions for approval and respect customer decisions.
• Report recurring service issues and opportunities to improve customer satisfaction and retention.

Kenntnisse

Customer-service experience

English communication

Problem solving

Remote work setup

Tools

CRM software

Jobbeschreibung

AGS Youth Soccer Club is seeking a remote Customer Service Specialist for Latin America. You will manage enquiries, resolve issues, and support renewals while maintaining CRM records. Excellent English and empathetic problem solving are essential.

This full-time role offers a base salary with retention bonuses and requires a reliable remote setup and LATAM availability for evening/weekend shifts.