Remote Bilingual SaaS Support Specialist

Ags Youth Soccer Club; Rosario; Remote; ARS 64,569,000 - 98,390,000; Full time

Job summary

Ags Youth Soccer Club in Argentina is expanding its support presence with a 100% remote Technical Support Representative role for a fast-growing SaaS company serving U.S. contractors.

You will help customers navigate the platform, answer technical questions, process permit filings, and guide users through workflows. This phone-based role requires an analytical mindset, clear communication, and ownership of issues from first contact to resolution.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Job description

Ags Youth Soccer Club in Argentina is expanding its support presence with a 100% remote Technical Support Representative role for a fast-growing SaaS company serving U.S. contractors.

You will help customers navigate the platform, answer technical questions, process permit filings, and guide users through workflows. This phone-based role requires an analytical mindset, clear communication, and ownership of issues from first contact to resolution.