Remote SaaS Technical Support Specialist

Coinscapture; Santa Fe Capital; Remote; ARS 38,434,000 - 61,494,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Structured onboarding

Team culture

Professional growth

Job summary

Prometeo Talent collaborates with a fast-growing SaaS company to provide technical support for construction-permitting workflows. The role focuses on helping contractors navigate the platform, resolving issues, and delivering an outstanding customer experience from a Latin America-based, fully remote environment.

The candidate will conduct platform demonstrations, manage customer inquiries, and collaborate with product and operations teams to improve services. Fluency in English is essential.

Qualifications

• 2+ years in customer service or technical support
• Experience with software platforms and SaaS products preferred
• Strong analytical and problem-solving skills
• Proficiency in English; Spanish advantageous

Responsibilities

• Handle inbound customer calls and provide timely support
• Troubleshoot platform functionality and software usage issues
• Guide customers through platform features and workflows
• Conduct product demonstrations and walkthroughs
• Document interactions and resolutions in the CRM
• Escalate complex issues as needed

Skills

Communication

Technical support

Analytical thinking

CRM experience

Education

Associate's/Bachelor's in IT or related

Tools

GoHighLevel

HubSpot

CRM platforms

Job description

Prometeo Talent collaborates with a fast-growing SaaS company to provide technical support for construction-permitting workflows. The role focuses on helping contractors navigate the platform, resolving issues, and delivering an outstanding customer experience from a Latin America-based, fully remote environment.

The candidate will conduct platform demonstrations, manage customer inquiries, and collaborate with product and operations teams to improve services. Fluency in English is essential.