Remote SaaS Technical Support Specialist

Knowmad Mood; La Pampa; A distancia; ARS 20.696.000 - 41.392.000; Jornada completa

Descripción de la vacante

Prometeo Talent is partnering with a fast-growing SaaS company to provide technical support for contractors using their platform in the construction permitting space. You will guide customers through the software, answer technical questions, and help keep projects moving from a Latin American base.

The role is primarily phone-based, focusing on platform navigation, account management, and demonstrations to help customers understand features and workflows.

Formación

• Friendly, reliable, detail-oriented and comfortable working with technology.
• Strong analytical mindset with ability to troubleshoot problems.
• Ability to explain technical information to customers with varying levels of knowledge.

Responsabilidades

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform usage and permit filings.

Descripción del empleo

Prometeo Talent is partnering with a fast-growing SaaS company to provide technical support for contractors using their platform in the construction permitting space. You will guide customers through the software, answer technical questions, and help keep projects moving from a Latin American base.

The role is primarily phone-based, focusing on platform navigation, account management, and demonstrations to help customers understand features and workflows.