Remote SaaS Technical Support Rep – LatAm

Knowmad Mood; La Pampa; Remote; ARS 69,181,000 - 99,928,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and training

Job summary

Knowmad Mood is seeking a Technical Support Representative for a 100% remote role serving customers in the US market. You will handle inbound calls, troubleshoot SaaS platform issues, and guide users through workflows with live demonstrations.

The role blends customer service with technical problem-solving and requires strong English communication and CRM experience. Candidates should be comfortable with platform demos, have a proactive, ownership-minded attitude, and be able to work

Qualifications

• 2+ years in customer service, technical support, or similar roles.
• Fluency in English, both spoken and written.
• Experience with software platforms, SaaS products, and CRM systems.

Responsibilities

• Handle inbound calls with professional, timely, solution-oriented support.
• Troubleshoot platform functionality, account setup, uploads, filings, and usage.
• Guide customers through platform features and workflows with demonstrations.
• Investigate problems, identify root causes, and determine solutions.
• Maintain CRM records of interactions, steps taken, and resolutions.

Skills

Technical support

SaaS platforms

CRM systems

English fluency

Problem solving

Phone support

Tools

GoHighLevel

HubSpot

Job description

Knowmad Mood is seeking a Technical Support Representative for a 100% remote role serving customers in the US market. You will handle inbound calls, troubleshoot SaaS platform issues, and guide users through workflows with live demonstrations.

The role blends customer service with technical problem-solving and requires strong English communication and CRM experience. Candidates should be comfortable with platform demos, have a proactive, ownership-minded attitude, and be able to work