Remote SaaS Technical Support Specialist

BairesDev; La Pampa; Remote; ARS 61,494,000 - 92,241,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and training

Career growth opportunities

Job summary

BairesDev is hiring a Technical Support Representative for a 100% remote role, supporting a US-based SaaS platform for Latin American customers. You will handle inbound calls, troubleshoot platform issues, guide users through workflows, and conduct demonstrations to enable effective software use.

The ideal candidate has at least 2 years in customer support, fluent English, experience with SaaS and CRM tools, and a proactive, ownership-driven approach to problem-solving.

Qualifications

• > Minimum 2 years in customer service or technical support.
• > Full professional fluency in English (spoken and written).
• > Experience with software platforms, SaaS, and CRM tools.
• > Experience conducting platform demos and feature explanations for customers.
• > Strong analytical and problem-solving skills with root-cause analysis.
• > Excellent attention to detail and data handling.
• > Proactive with ownership and strong communication.

Responsibilities

• Handle inbound calls and provide professional, timely, solution-oriented support.
• Troubleshoot platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Skills

Customer service

Technical support

English fluency

CRM systems

Analytics

Problem-solving

Communication

Excel

Ownership

Tools

GoHighLevel

HubSpot

CRM platforms

Job description

BairesDev is hiring a Technical Support Representative for a 100% remote role, supporting a US-based SaaS platform for Latin American customers. You will handle inbound calls, troubleshoot platform issues, guide users through workflows, and conduct demonstrations to enable effective software use.

The ideal candidate has at least 2 years in customer support, fluent English, experience with SaaS and CRM tools, and a proactive, ownership-driven approach to problem-solving.