Remote SaaS Technical Support Engineer – Platform Demos

Tangible-Marketscom; La Pampa; Remote; ARS 69,682,000 - 116,137,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and training

Career growth opportunities

Job summary

Tangible-Marketscom in LATAM is seeking a Technical Support Representative for a 100% remote role serving contractors using a SaaS platform. You will handle calls, troubleshoot software issues, guide customers through workflows, and demonstrate features to help users operate efficiently.

The role emphasizes analytical thinking, ownership of issues from start to finish, and clear communication with customers of varying technical backgrounds. English fluency is essential.

Qualifications

• At least 2 years of experience in customer service or technical support, preferably in a phone-based role.
• Full professional fluency in English, both spoken and written.
• Experience with software platforms, SaaS products, CRM systems, or related tools.
• Experience delivering platform demos or walkthroughs is valued.
• Strong analytical and problem-solving skills with attention to detail.
• Able to explain technical concepts clearly to customers of varying knowledge.
• Proactive with ownership of customer issues and meeting performance targets.

Responsibilities

• Handle inbound calls providing professional, timely, solution-oriented support.
• Troubleshoot platform functionality, account setup, document uploads, and filings.
• Guide customers through platform features and workflows with demonstrations.
• Investigate problems, identify root causes, and determine best action.
• Own issues from contact to resolution and escalate when needed.
• Follow up to confirm solutions and ensure a positive experience.
• Maintain documentation of interactions and resolutions in the CRM.

Skills

Customer service

Technical support

English fluency

CRM systems

Problem solving

Excel

Communication

Ownership

Tools

GoHighLevel

HubSpot

Job description

Tangible-Marketscom in LATAM is seeking a Technical Support Representative for a 100% remote role serving contractors using a SaaS platform. You will handle calls, troubleshoot software issues, guide customers through workflows, and demonstrate features to help users operate efficiently.

The role emphasizes analytical thinking, ownership of issues from start to finish, and clear communication with customers of varying technical backgrounds. English fluency is essential.